Privacy policy

Last Updated: January 9, 2026

Still By Your Side operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Still By Your Side is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.

  • Pet and Narrative Information: Names of pets, biological details of pets, family stories, memories, names of family members or friends referenced in your stories, and specific emotional contexts provided to generate custom letters.

  • Financial information: Credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.

  • Transaction information: Items you view, put in your cart, purchase, return, or cancel.

  • Device and Usage information: IP address, browser type, device info, and how you navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, fill out pet bio forms, or checkout.

  • Automatically: Through cookies and similar technologies when you visit our site.

  • From Service Providers: Including Shopify, payment processors, and our cloud infrastructure providers.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: To process payments, fulfill orders, and specifically to generate the custom content of your letters. This involves processing your Pet and Narrative Information through our technology stack to create unique, personalized text.

  • Marketing and Advertising: To send promotional communications and show you online advertisements (subject to your opt-out rights).

  • Security and Fraud Prevention: To detect malicious activity and secure our services.

  • Communicating with You: To provide customer support and updates on your subscription.

  • Legal Reasons: To comply with applicable law or respond to valid legal processes.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes:

  • Shopify: To power our online store, checkout, and data processing.

  • Cloud Infrastructure Providers (AWS): We utilize Amazon Web Services (AWS) to host our custom application logic and databases. Your data is processed and stored within secured AWS environments.

  • AI Service Providers: To generate the text of the letters, the Pet and Narrative Information you provide is processed by third-party Artificial Intelligence (AI) and Large Language Model (LLM) providers. These providers process data solely for the purpose of generating the content you requested.

  • Fulfillment Partners: Your name, the recipient's name, the shipping address, and the generated letter content are shared with our physical fulfillment partners for the sole purpose of writing and mailing your order.

  • Business Partners: For marketing and advertising (subject to your consent/opt-out).

  • Legal/Corporate: In connection with mergers, bankruptcies, or legal requests.

Security and Retention of Your Information

We take the security of your data seriously.

  • Encryption: We utilize Amazon Web Services (AWS) to secure the processing and storage of your data. All sensitive traffic between our processing layers is encrypted in transit (using TLS/SSL protocols) and sensitive data stored in our databases is encrypted at rest.

  • Limitations: Please be aware that no security measures are perfect or impenetrable. While we implement robust technical safeguards, we cannot guarantee "perfect security."

  • Retention: We retain your personal information, including Pet and Narrative Information, for as long as necessary to fulfill your subscription (e.g., to ensure future letters in a series do not repeat content and maintain the narrative arc), comply with legal obligations, and resolve disputes.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify. Shopify uses this data to provide the platform and may use it to improve their own services. For more details, visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to third-party websites. We are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority.

Note on User Content: If you, as a parent or guardian, provide information about a child for the purpose of the letter generation, you represent that you have the authority to provide that data. We process this data solely to fulfill the order.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access/Know: Request access to personal information we hold about you.

  • Delete: Request that we delete your personal information.

  • Correct: Request correction of inaccurate info.

  • Opt-out: Opt out of "sale" or "sharing" for targeted advertising.

To exercise these rights, please contact us at the details below.

International Transfers

We may transfer, store, and process your personal information outside your country of residence, including in the United States, where our servers and third-party providers (Shopify, AWS, and AI partners) are located. We rely on recognized transfer mechanisms (like Standard Contractual Clauses) where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at orders@stillbyyourside.com or contact us at:

Still By Your Side PO Box 1136 Duvall, WA, 98019 United States